Customer Service - Return Policy - Privacy Policy

Aug 24

3 min read

Updated: 3 days ago

RETURN POLICY:

Returns for defects & unopened packages only. No used cloths are returnable. If you have questions about your order, you can email us here.

CUSTOMER SERVICE:

As always, we hope you are satisfied with your purchase, and we understand sometimes there are problems. Email us as needed

INFO@REFINEDCLOTHSANDCO.COM

All our shop housewares head here.

BACK TO HOME HERE.

PRIVACY POLICY:

Effective Date: 04/20/2026

Refined Cloths and Co. ("we," "us," or "our") operates the website refinedclothsandco.com (WWW.REFINEDCLOTHSANDCO.COM). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Refined Cloths and Co. 2795 Rolling Knolls Dr., Provo UT Email: info@refinedclothsandco.com

2. Information We Collect

Information you give us directly:

Name, email address, shipping and billing address, phone number (at checkout, account creation, or newsletter signup)
Order details and purchase history
Messages you send through our contact form

Information collected automatically:

IP address, browser type, device information
Pages visited, time on site, referring URLs (via cookies and analytics tools)

Payment information: We do not store your full payment card details. Payments are processed securely by our payment processor(s) (e.g., Wix Payments, PayPal, or Stripe), who handle and store this information according to their own privacy and security standards.

Marketing engagement data: If you subscribe to our email list, we track opens, clicks, and engagement through our email service provider (Wix) to improve our communications with you.

Affiliate and referral data: If you arrive at our Site through an affiliate or referral link, we and our affiliate tracking platform may collect data about that referral (such as click source and resulting purchases) to attribute and pay commissions.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about orders, promotions, and updates (with your consent where required)
Improve our Site, products, and customer experience
Prevent fraud and maintain Site security
Track and pay affiliate commissions
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business, including:
- Wix (website hosting and e-commerce platform)
- Flodesk (email marketing)
- Our affiliate tracking platform (e.g., GoAffPro or Tapfiliate)
- Shipping carriers (to deliver your orders)
- Payment processors
Social media and advertising platforms if you interact with our Instagram, Pinterest, or similar integrations — these platforms may set their own cookies and collect data per their own privacy policies
Legal authorities if required by law, or to protect our rights, property, or safety

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Remember your preferences and cart contents
Understand how visitors use our Site (analytics)
Support advertising and retargeting through platforms like Meta (Instagram/Facebook) and Pinterest

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

6. Email Marketing

If you subscribe to our newsletter, we will send you marketing emails via Flodesk. You may unsubscribe at any time using the link at the bottom of any email, or by contacting us directly. We will never sell your email address to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications
Opt out of the sale or sharing of personal information (California residents, under the CCPA)
Request a copy of your data (EU/UK residents, under the GDPR)

To exercise any of these rights, contact us at [Contact Email].

9. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.